Here you can find the most common questions we get asked and the answers to those questions. If you have further, more complicated inquires, please feel free to contact us and we'll be happy to help.

Are all hems done on a machine?

We hem jeans and similar straight-stitched hems on a Juki commercial sewing machine.  We also offer blind stitch hems for slacks, dresses, and skirts using a blind stitch machine or by hand.  For knit fabric, we use a specialty overlock machine.


I gained a little weight. Can you let out my pants or blouse?

Yes, but it depends on whether there is enough material to allow the seam to be re-sewn to the necessary lengths and widths.  Bring it in and we can tell you right away whether it can be done.


I've lost weight and my pants need to be taken in. Can you take in the legs and waist?

Yes, in fact, this is a specialty of Maria's.  You'll be amazed at how well they'll fit after the alterations.


Do you guarantee your work?

Yes! We guarantee all of our work to your full satisfaction.


I have a leather bag that needs a new zipper. Can you repair or replace the zipper?

Unfortunately, we don't have a heavy duty machine for leather at this point, but as we grow, we plan on acquiring one.


If I can't make it to your shop during regular business hours, can I make an appointment?

Yes, we are available for appointments. Please feel free to email us or just give us a call and we'll try to work around your schedule.


¿Habla español?

Si todos los servicios están disponible en español.


Can you give me an estimate over the phone?

Yes, for routine work. For some projects, it is necessary to see the item you wish to have altered or repaired. Items of this nature will need to be brought into Old Threads to New for an in-person evaluation.


Is there a pickup or delivery charge?

A small fee will be added for pickup and delivery services. We will make every effort to consolidate pickup and deliveries in order to minimize costs. For those customers who may be homebound or disabled, no fee will be charged.

 

Get In Touch

If you have any questions, comments, or concerns, please feel free to get in touch with us any time. We're always happy to help you with your clothing repair and alteration needs.